{"xsrfToken":"a55587d8cb0a81d6ce6d922e885cf55512d9cb5b_lout","branding":{"id":"3","key":"rsd","name":"Radfords Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#038037","headerLinkHoverBGColor":"#038037","headerBadgeColor":"#038037"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93658410-593f-4f7e-931e-5c6dbcd41bdd/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZTkxYzI3My0zNTg3LTRiYWMtODhmNS03ZDBiOTFlZjZkYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzNjU4NDEwLTU5M2YtNGY3ZS05MzFlLTVjNmRiY2Q0MWJkZCI6WyJyZWFkIl19LCJleHAiOjE3OTE2NTM1NTgsIm5iZiI6MTc5MTY1Mjk1OH0.5BOo3rqoluqhVW95bLy2t8ZSu9zfw-Qftmpn_ViXndI&client=1e91c273-3587-4bac-88f5-7d0b91ef6daf&mode=fit","logoId":"93658410-593f-4f7e-931e-5c6dbcd41bdd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the support portal","sharedPortalName":"Agility Ag Support Portal","userInitialAnnouncementHeader":"New Name, Same Support – Agility Ag","userInitialAnnouncementMessageWiki":"<p>We’ve changed our help center name to Agility Ag!<br> You’ll still find the same great support—just under a new name.<br> Thanks for being part of our journey!</p>","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"en-US":{"helpCenterTitle":"Welcome to the support portal","sharedPortalName":"Agility Ag Support Portal","announcementHeader":"New Name, Same Support – Agility Ag","announcementMessage":"We’ve changed our help center name to Agility Ag!\nYou’ll still find the same great support—just under a new name.\nThanks for being part of our journey!","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#61b5e4","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZTkxYzI3My0zNTg3LTRiYWMtODhmNS03ZDBiOTFlZjZkYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTE2NTM1NTgsIm5iZiI6MTc5MTY1Mjk1OH0.i9NXZXE26tXu3OjNmI-9UFyhiyPD0_G5OOZW9yvzJUM&client=1e91c273-3587-4bac-88f5-7d0b91ef6daf&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#818e97","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"rsd","projectId":10002,"serviceDeskId":3,"name":"Radfords Service Desk","description":"<p>Welcome! You can raise a Radfords Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"167","name":"Data or Reporting","descriptionHtml":"","callToAction":"Data or Reporting","introHtml":"<p>Need help with data insights or reporting? Raise a ticket here for support with FreshInsights consulting, custom data analysis, or tailored reporting solutions to help you make informed decisions.</p>","icon":10523,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[52],"key":""},{"id":"266","name":"Early Access Feedback","descriptionHtml":"","callToAction":"Early Access Feedback","introHtml":"<p>Share your feedback on our early access release. Use this form to provide suggestions, ideas, or general impressions to help us improve the product before full launch.</p>","icon":10511,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[54],"key":""},{"id":"28","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Use this to report unexpected issues—like errors, outages, or system problems—that need investigation</p>","icon":10512,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4],"key":""},{"id":"95","name":"Install or integration","descriptionHtml":"","callToAction":"Install or integration","introHtml":"","icon":10550,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"30","name":"New hardware request","descriptionHtml":"","callToAction":"New hardware request","introHtml":"","icon":10550,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"92","name":"Paid Feature Request","descriptionHtml":"","callToAction":"Paid Feature Request","introHtml":"<p>Request a new feature or customization that involves a paid upgrade. Perfect for tailored solutions to meet your specific needs.</p>","icon":10539,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[52],"key":""},{"id":"200","name":"Professional Service","descriptionHtml":"","callToAction":"Professional Service","introHtml":"","icon":10538,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[52],"key":""},{"id":"29","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>Use this when you have a question about how the software works, features, settings, or functionality.</p>","icon":10549,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"233","name":"Roadmap Suggestion","descriptionHtml":"","callToAction":"Roadmap Suggestion","introHtml":"<p>Share your ideas for improvements or new features that could fit into our future roadmap—no cost involved.</p>","icon":10539,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[54],"key":""},{"id":"93","name":"Season roll over","descriptionHtml":"","callToAction":"Season roll over","introHtml":"<p>Request a software season roll over</p>","icon":10507,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[4],"key":""},{"id":"32","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"","icon":10520,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"97","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"<p>Use this to request personalised, one-on-one software training. This is a paid service tailored to your specific needs.</p>","icon":10511,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[52],"key":""},{"id":"34","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10527,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"100","name":"Hypercare","descriptionHtml":"","callToAction":"Hypercare","introHtml":"<p>Hypercare Ticket</p>","icon":10469,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"96","name":"Junk","descriptionHtml":"","callToAction":"Junk","introHtml":"","icon":10476,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"134","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://radfords.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Support"},{"id":52,"name":"Professional Services"},{"id":54,"name":"R&D"}],"orderMapping":{"52":[167,92,97,200],"54":[266,233],"53":[335,333,336,337,332,334],"4":[28,29,95,93,32,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b752062b-905d-31a1-bd0d-415f7fe99f5a","appLinkName":"System Confluence","appLinkUrl":"https://radfords.atlassian.net/wiki","spaceKey":"RSCR","spaceName":"Radford Software Customer Resources","spaceUrl":"https://radfords.atlassian.net/wiki/spaces/RSCR","isServer":false},"labels":[],"projectKey":"RSD","serviceDeskId":3,"kbLinkDomainURLs":["https://radfords.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RSD","userLanguageHeader":"Check for Updates","userLanguageMessageWiki":"<p>Please ensure you have updated to the latest release for all programs</p>","defaultLanguageHeader":"Check for Updates","defaultLanguageMessage":"Please ensure you have updated to the latest release for all programs","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZTkxYzI3My0zNTg3LTRiYWMtODhmNS03ZDBiOTFlZjZkYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1MjU0NDkzMTYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxNjU0MTU4LCJuYmYiOjE3OTE2NTI5NTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.hedpZcO5yu0eLd9J7FNqpLgeCoRMpghTV0q2p3JR8K4","targetCollection":"upload-user-collection-1525449316","endpointUrl":"https://api.media.atlassian.com","clientId":"1e91c273-3587-4bac-88f5-7d0b91ef6daf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ce7663df-89de-4076-82c7-30ebcae05d1a","name":"Knowledge Base","categoryUrl":"https://radfords.atlassian.net/servicedesk/customer/portal/3/topic/ce7663df-89de-4076-82c7-30ebcae05d1a","lastUpdated":"1614648718319","createdAt":"1614554925693"},{"id":"3416d82f-c8ad-443f-a401-5a87bd097079","name":"Release Notes","categoryUrl":"https://radfords.atlassian.net/servicedesk/customer/portal/3/topic/3416d82f-c8ad-443f-a401-5a87bd097079","lastUpdated":"1776383819459","createdAt":"1758252660740"}]},"locale":"en-US","i18nTranslations":{}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}